Version 1.0 • Effective Date: [Insert Date / August 1, 2026]

1. Introduction

At JohnGlerupProduction.dk, we respect your privacy and process your personal data in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation – GDPR), the Danish Data Protection Act (databeskyttelsesloven), and other applicable legislation.

This Privacy Policy outlines what personal data we collect, why we collect it, how it is processed, and the rights you hold regarding your personal information.

2. Data Controller

The data controller responsible for the processing of your personal data is:

  • Company: JohnGlerupProduction.dk
  • CVR (VAT No.): 46148487
  • Address: Skimmedevej 18, 4390 Vipperød, Denmark
  • Email: mail@johnglerupproduction.dk
  • Website: https://johnglerupproduction.dk

3. Categories of Personal Data We Collect

Depending on your interaction with our website and services, we may process the following categories of data:

• Identity Data: Full name, company name (if applicable), and CVR/VAT number (for corporate customers).

• Contact Information: Email address, telephone number, billing address, and delivery address (if applicable).

• Account Information: Username, encrypted password, purchase history, download history, license keys, and product registrations.

• Payment Details: We do NOT store your payment card details. Card payments are securely processed by our certified payment gateway provider. We only receive confirmation of whether the transaction was successful.

• Technical Data: When using our website, we may register IP address, browser type, operating system, device type, language preferences, time of visit, pages viewed, and error/server logs.

• Support Inquiries: When you contact customer support, we may process emails, file attachments, screenshots, error descriptions, and technical system details submitted by you.

4. Purposes of Data Processing

We process your personal data for the following purposes:

  • To process and complete purchases and transactions
  • To deliver software products and license keys
  • To manage and administer your customer account
  • To make software downloads available to you
  • To provide customer support and technical troubleshooting
  • To issue order confirmations and transactional invoices
  • To send service notifications regarding your software and purchases
  • To prevent, detect, and investigate fraudulent activity and abuse
  • To comply with accounting, tax, and bookkeeping statutory obligations
  • To improve and optimize our website, software products, and user experience
  • To comply with applicable mandatory laws and regulatory requirements.

If you have provided explicit consent, we may also process your contact details for marketing purposes.

5. Legal Bases for Processing

We process personal data based on one or more of the following legal grounds under the GDPR:

  • Performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (GDPR Art. 6(1)(b))
  • Compliance with a legal obligation to which the controller is subject, such as the Danish Bookkeeping Act (GDPR Art. 6(1)(c))
  • Legitimate interests pursued by us, such as secure platform operation, software improvement, and fraud prevention (GDPR Art. 6(1)(f))
  • Your explicit consent, where required (e.g., for newsletter subscriptions) (GDPR Art. 6(1)(a)).

6. Newsletter

If you subscribe to our newsletter, we collect and store your email address and name (if provided). Newsletters are dispatched exclusively with your prior consent or where permitted by statutory law. You may withdraw your consent and unsubscribe at any time via the unsubscribe link in each email or by contacting us.

7. Disclosure of Personal Data

We never sell your personal data to third parties.

We may share necessary data with trusted data processors and business partners where essential to deliver our services, including:

  • Web hosting and cloud infrastructure providers
  • Payment service gateways
  • Email transmission services
  • Website analytics tools
  • Customer support management systems
  • License generation and online activation platforms.

All data processors are bound by strict contractual data processing agreements (DPAs) in compliance with GDPR Art. 28 to ensure confidentiality and robust security.

8. International Data Transfers

If personal data is transferred to recipients in countries outside the EU/EEA (third countries), such transfers take place strictly under a valid legal framework, such as the European Commission’s Standard Contractual Clauses (SCCs) or a recognized adequacy decision.

9. Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to satisfy statutory obligations:

10. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure, including:

  • Encrypted data transmission (SSL/HTTPS protocol)
  • Strict role-based access controls and authentication
  • Continuous software, patch, and server updates
  • Regular automated and secure data backups
  • Restricted internal access to personal information on a need-to-know basis
  • Ongoing monitoring of security incidents and anomalies.

While no electronic transmission or storage method is 100% secure, we continuously work to uphold rigorous data protection standards.

11. Your Data Protection Rights

Under the GDPR, you have the following statutory rights regarding your personal data:

  • • Access: Right of access (obtain confirmation and copies of your personal data processed by us)
  • • Rectification: Right to rectification (request correction of inaccurate or incomplete personal data)
  • • Erasure: Right to erasure (“right to be forgotten”) where statutory conditions are met
  • • Restriction: Right to restriction of processing under certain legal conditions
  • • Data Portability: Right to data portability (receive your data in a structured, machine-readable format)
  • • Objection: Right to object to processing based on legitimate interests or for direct marketing
  • • Withdrawal of Consent: Right to withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of your rights, please reach out to us using the contact details in Section 16.

12. Right to Lodge a Complaint

If you believe our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):

  • Authority: Datatilsynet (The Danish Data Protection Agency)
  • Address: Carl Jacobsens Vej 35, 2500 Valby, Denmark
  • Website: https://www.datatilsynet.dk

13. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper functionality of the website and shopping cart
  • Remember user preferences and settings
  • Analyze web traffic and optimize performance
  • Support marketing and analytics (subject to prior consent).

Please review our separate Cookie Policy for detailed information on cookie categories and management.

14. Children’s Privacy

Our products and services are not directed at children under 13 years of age, and we do not knowingly collect personal data from children without appropriate legal authorization or parental consent.

15. Amendments to This Privacy Policy

We may update this Privacy Policy to reflect legal changes or material modifications in our data processing practices. The latest version will always be published on our website.

16. Contact Information

If you have any questions, inquiries, or wish to exercise your data protection rights, please contact:

  • Company: JohnGlerupProduction.dk
  • CVR (VAT No.): 46148487
  • Address: Skimmedevej 18, 4390 Vipperød, Denmark
  • Email: mail@johnglerupproduction.dk
  • Website: https://johnglerupproduction.dk
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